Q: Stayntouch is extremely strong in performance and but is remarkably straightforward to make use of. What design options and choices allowed you to realize this?
Stjepan: Frankly, our UI is born out of frustration and formed by ignorance.
Many members of our Product Crew labored in inns. They’ve skilled first-hand the place conventional PMS programs fall quick. Their various expertise and fixed suggestions from our clients are what permit us to dial in on the issues inns face.
I’ve been with Stayntouch since day one, and I’ve designed the complete PMS from the bottom up. And in contrast to the remainder of the Product Crew, I’m not a hotelier. That’s the place ignorance is available in. I’ve by no means checked in a visitor, however that allowed me to see issues in a different way. Once you’re not slowed down with, “That is how we at all times did it,” you’ll be able to assist work out the easiest way to do one thing.
I’m additionally a psychologist, so there are a whole lot of psychological rules baked into the work we do right here. These are the core rules that drive every part we do:
- Conduct: Give attention to what individuals are making an attempt to do.
- Readability: Make issues apparent.
- Plain language: Sound like an individual.
- Don’t overwhelm: Permit folks to focus.
- Context: Adapt and push the boundaries.
We don’t simply design the UI right here at Stayntouch. We design how folks do their job. And our aim is to create a product that permits resort workers to give attention to their visitors — not pc screens.
