Friday, September 19, 2025

Accountability vs Duty – Classes from a Misplaced Bag and a London Layover

In case that is our 1st time: I’m Fabian Bartnick aka Fabi – The Industrial Progress Chief. I assist corporations bridge knowledge, advertising, gross sales, income administration and communication to drive future-proof income. Every week, I share actual tales and techniques you need to use to develop sooner and work smarter.

these household journeys that sound like a good suggestion?

“Let’s transfer international locations, cease over in London, and convey solely the necessities!” Which, after all, was 8 suitcases, 4 bag packs, a great deal of plastic bag 🙂

Arriving in London: Haydo took it upon himself to assist. “I get the bags” He was so proud. I let him personal it.

🧳 Duty Taken. Accountability… Not So A lot.

We take the bus for 10min to the automotive rental space. 20min move and that’s when Rafa turns to me and says: “Wait… there may be solely 7 suitcases”

Cue everybody’s face freezing like a Home windows XP error. At this level, we’d handed baggage declare, walked throughout the terminal, AND complete time handed: half-hour.

So I did what each guardian/chief does sooner or later…I took the bus again to the terminal, cleared escorted safety and went to the belt, and—miracle of miracles—the bag was nonetheless circling prefer it had abandonment points.

🎯 Income Administration, Anybody?

This story is each income assembly ever.

  • Everybody has their half.
  • Everybody feels accountable.
  • However who is accountable when one thing falls by means of?

Similar to Haydo thought he “had it,” each division thinks they’ve accomplished their bit:

  • Advertising and marketing: “We ran the marketing campaign.”
  • Gross sales: “We stuffed the group block.”
  • Rev: “We forecasted precisely.”
  • Ops: “We simply adopted directions.”

However when the bag is lacking—or bookings dip, or pickup stalls—somebody has to get again on the bus, hint the steps, and repair it.

That’s accountability.

🚨 Duty is Shared. Accountability is Owned.

Duty says, “I did my half.” Accountability says, “If it fails, it’s nonetheless my drawback.”

The distinction? One makes you look good. The opposite makes the entire group win.

In our case? We received the bag. Automobile nonetheless wasn’t prepared. And I received an hour much less of sleep. However nobody will neglect this journey—or this lesson.

Personal the result, not simply your job.

Love, Fabi

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