“What I like about Revinate Reservation Gross sales is every thing is true there — each name, each visitor element, each perception. It’s good for monitoring progress and giving me the information I would like to teach the workforce.”
Netta Avaraham-Katz, Reservation Supervisor, Mainsail Lodging & Growth
About Mainsail Lodging & Growth
Mainsail Lodging & Growth is a Florida-based hospitality group that operates a group of distinctive unbiased and Marriott-branded properties. Not like many lodge teams, Mainsail runs its personal in-house reservations workforce and inner reserving system — that means the expectations for service and gross sales efficiency are particularly excessive. Their brokers aren’t simply answering calls; they’re representing the model’s voice and bringing firsthand property data to each dialog. With a deep ardour for the visitor expertise and a robust sense of possession, the workforce is dedicated to delivering high-touch service that drives direct income and builds lasting visitor relationships.
Mainsail Lodging & Growth’s problem
To develop direct income and create a extra impactful visitor expertise, Mainsail Lodging & Growth got down to remodel its reservations workforce into assured, proactive sellers with the perfect expertise to assist their efforts. With lots of their properties working underneath the Marriott flag, the place visitors usually default to reserving on-line, the voice channel needed to ship one thing extra — a personalised, high-touch expertise that will make calling in the popular choice. Hitting an formidable income milestone meant going past conventional order-taking and empowering brokers to construct actual connections, uncover wants, and shut extra bookings by each inbound and outbound calls.
How Reservation Gross sales boosted income and visitor loyalty
To satisfy their income targets and elevate the efficiency of their reservations workforce, Mainsail Lodging & Growth carried out Reservation Gross sales to deliver construction, reporting, and real-time teaching into their day-to-day operations. The platform offers the workforce the instruments they should monitor efficiency, optimize name dealing with, and create a constant, scalable coaching expertise. “It offers me every thing I would like to teach in actual time, acknowledge wins, and assist the workforce develop — multi functional place,” mentioned Netta Avaraham-Katz, Reservation Supervisor at Mainsail.
Revinate Reservation Gross sales additionally solves one of many greatest challenges for managers: staffing. With entry to detailed name quantity studies and historic tendencies, Netta can confidently make data-driven selections about scheduling, making certain the fitting protection on the proper occasions. Whether or not it’s scaling again on slower days or ramping up forward of holidays, the platform offers the insights wanted to employees effectively with out sacrificing service.
Revinate’s assist didn’t cease with the implementation of the answer. Actually, in January 2025, greater than 5 years after the model started utilizing the answer, Revinate’s Schooling workforce got here on-site for an in-person coaching session to assist brokers reset, refocus, and reenergize forward of the busy season. This session not solely strengthened finest practices but additionally launched new ways in a enjoyable, motivational approach that retains the workforce engaged and assured on each name. Netta says, “It was such a fantastic enhance earlier than our peak season, we’ve determined to deliver the Revinate workforce again each January.”
How Reservation Gross sales helped the workforce break gross sales data
With Reservation Gross sales in place, Mainsail Lodging & Growth noticed measurable enhancements throughout efficiency, income, and workforce engagement. This February, simply weeks after the in-person coaching refresh, the reservations workforce delivered a record-breaking month, producing almost $1 million in income and exceeding their outbound gross sales purpose by $80,000. Brokers grew to become extra assured, conversations extra strategic, and bookings extra frequent. Actual-time reporting and QA instruments gave management clear visibility into efficiency, enabling smarter staffing selections and focused teaching. Most significantly, the workforce embraced their function as income drivers, creating an elevated expertise that saved visitors calling in and reserving immediately.
Media Staff
Media workforce | Revinate
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Revinate, Inc.
